Mortgage Collections Supervisor - Remote

Overview

The Mortgage Collections Supervisor oversees a team of collection specialists responsible for early-stage, mid-stage, or late-stage delinquency management for residential mortgage loans. This role ensures compliant, customer-focused, and performance-driven collection activities aligned with regulatory requirements, investor/insurer guidelines, and internal policies. The supervisor is accountable for operational execution, coaching, reporting, quality assurance, and risk mitigation.

In Short

• Lead, coach, and develop a team of mortgage collectors.
• Conduct regular performance reviews and coaching sessions.
• Monitor daily queues and staffing to meet service levels.
• Oversee delinquency outreach and payment negotiation.
• Ensure accurate documentation of customer interactions.
• Manage escalated borrower situations and resolve complex cases.
• Ensure adherence to federal and state regulations.
• Track key delinquency trends and prepare operational reports.
• Support goal setting and operational planning.

Requirements

• 5+ years in mortgage servicing or collections.
• 1–2+ years of supervisory experience.
• Working knowledge of mortgage regulation and guidelines.
• Strong communication and problem-solving skills.
• Experience with mortgage servicing platforms.

Benefits

• Fully remote position.
• Opportunity for professional development.
• Work in a fast-paced environment.
• Ability to lead a team and make impactful decisions.