Operations Supervisor (Collections) - Remote

Overview

We are looking for an Operations Supervisor (Collections) who will be the technical and operational reference for our team and partners. You will play a crucial role in ensuring the quality and delivery standards of the collections operation, directly handling critical cases and complex workflows.

In Short

• Manage operations and critical cases, ensuring quality and delivery standards.
• Lead the performance management of external partners (collection agencies).
• Identify issues and propose continuous improvement projects.
• Responsible for operational governance and alignment.
• Monitor team and partner performance indicators.
• Develop and execute action plans for achieving results.
• Support and develop the team through quality monitoring.
• Propose structured alternatives and solutions for decision-making.
• Execute projects autonomously or with leadership.

Requirements

• Experience in operations management.
• Strong analytical skills.
• Proficiency in process optimization methodologies.
• Ability to lead and manage teams.
• Excellent communication skills.
• Experience in project management.
• Knowledge in performance management.

Benefits

• Learning opportunities.
• Work in a team that utilizes best practices and tools.
• Informal work environment with a horizontal structure.
• Be part of a high-impact project affecting thousands of lives.