Head of Operations and Customer Service (FI Online) - Remote

Overview

The Head of Operations and Customer Service (FI Online) will oversee the operations and customer service team, ensuring excellent service delivery and operational efficiency for online courses.

In Short

• Permanent, remote role.
• Full-time position (37.5 hours per week).
• Lead a team focused on customer service for online courses.
• Collaborate with senior stakeholders to enhance service quality.
• Monitor sales performance and provide insights to management.
• Manage core operational processes for course delivery.
• Support administrative tasks as needed.
• Foster a culture of continuous improvement within the team.
• Contribute to the development of training programs.
• Flexible working arrangements available.

Requirements

• Previous customer-facing work experience.
• Understanding of the online training market.
• Experience in sales enquiry and lead conversion processes.
• Strong communication and relationship-building skills.
• Excellent customer/client care skills.
• Strong organizational and time management skills.
• Positive, solution-focused attitude.
• Ability to manage workloads proactively.
• Experience leading a team.
• Attention to detail.

Benefits

• 30 days annual leave plus bank holidays.
• Equipment provided for homeworking.
• Flexible working policies.
• Employee Assistance Programme for support services.
• Competitive pension plan.
• Private medical insurance.
• Training and development opportunities.
• Long-term career prospects.
• Employee perks and discounts.