Head of Customer and Supplier Operations - Remote

Overview

We are seeking a highly experienced and proactive Head of Operations to optimize our client's customer experience and streamline operations for a 7-figure DTC e-commerce brand.

In Short

• Improve and optimize the overall customer experience across all touchpoints.
• Manage and oversee customer support team, ensuring efficient handling of inquiries.
• Collaborate with suppliers to address operational challenges.
• Identify and resolve operational bottlenecks impacting customer experience.
• Monitor key metrics and implement strategies for improvement.
• Optimize logistics, including shipping times and delivery processes.
• Proactively identify and address customer pain points.
• Ensure smooth communication and collaboration between teams.

Requirements

• Proven experience in operations management.
• Strong leadership and team management skills.
• Experience in customer service and support.
• Knowledge of logistics and supply chain processes.
• Ability to analyze performance metrics and implement improvements.
• Excellent communication and collaboration skills.

Benefits

• Opportunity to work with a leading e-commerce brand.
• Remote work flexibility.
• Competitive salary and benefits package.