Project Manager - Salesforce or AWS Expertise - Remote

Overview

As a Project Manager at First Advantage (FA), you will play a crucial role in leading initiatives within the Global Customer Care space. This position is ideal for a hands-on PM who thrives in cross-functional environments and is equally comfortable working with business users, IT and Product teams, and developers. You will bring expertise in Agile project methodologies and a strong understanding of Customer Care processes and workflows. This is a high-impact role focused on project execution, business process improvement, and driving collaboration across teams to deliver meaningful outcomes.

In Short

• Remote work arrangement
• HMO + free dependents
• Competitive leave entitlement
• Medical and optical reimbursement
• Manage the end-to-end execution of Customer Care projects
• Serve as a bridge between business users and cross-functional partners
• Collaborate with subject matter experts and stakeholders
• Lead project teams using Agile methodologies
• Deliver project updates and product demonstrations
• Develop and maintain project planning and documentation

Requirements

• Proven experience with Agile frameworks including SCRUM, Kanban
• Ability to gather, document, and translate business requirements
• Familiarity with system integrations and business process mapping
• Proficiency in tools such as SQL, Excel, Jira
• Strong communication and interpersonal skills
• Excellent organizational skills with attention to detail
• Experience driving organizational change

Benefits

• Remote work arrangement
• HMO + free dependents
• Competitive leave entitlement
• Medical and optical reimbursement