Operations Analyst - Voice (Concierge Services - Healthcare) - Remote

Overview

The Operations Analyst will focus on delighting customers by bridging communication between clients and internal teams while maintaining a productivity-oriented back-office role.

In Short

• Schedule drug/clinical test registrations based on client instructions.
• Support open order management activities.
• Navigate problems without a standard operating procedure (SOP).
• Handle complex workflow environments.
• Manage inbound candidate phone calls and emails.
• Build rapport and de-escalate customer situations.
• Work effectively with internal teams.
• Conduct client needs analysis presentations.
• Assist with training of new employees.
• Drive client projects from beginning to end.

Requirements

• Minimum undergraduate degree required.
• 1.5 years of experience in an International BPO/KPO or similar role.
• Excellent written and verbal communication skills.
• Ability to handle large volumes of calls and emails.
• Strong interpersonal skills and critical thinking.
• Ability to manage escalated issues professionally.
• Must work from a professional environment.
• Comfortable with change and learning new things.

Benefits

• Flexible working environment.
• Opportunity to work in a fast-paced, entrepreneurial setting.
• Engagement in diverse client and operations fulfillment tasks.
• Supportive team culture that values feedback.
• Potential for career growth within the organization.