Concierge Document Review Admin - Remote

Overview

The Document Review Admin plays a vital role in supporting Clinical Concierge Operations by ensuring the accurate review, validation, and quality assurance of occupational health documentation in alignment with client-specific requirements.

In Short

• Serve as the dedicated point of contact for reviewing Occupational Health documentation.
• Examine and cross-reference prior result documentation against established client guidelines.
• Review and cross-reference lab result scores and related documentation.
• Perform quality checks to confirm all data meets client-specific requirements.
• Identify unclear or incomplete information and seek clarification.
• Interface with customers to resolve documentation concerns.
• Ensure timely review and processing of all results.
• Collaborate effectively with team members and internal partners.

Requirements

• Undergraduate or Graduate degree, or equivalent professional experience.
• Strong customer-focused mindset with exceptional attention to detail.
• Experience in client service and support environments.
• Advanced computer proficiency, including Microsoft Office Suite.
• Strong time management and organizational skills.
• Excellent written and verbal communication skills.
• Self-starter with the ability to manage processes independently.
• Ability to work independently while following established guidelines.
• Comfortable working under pressure.
• Strong prioritization skills.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to tech and growth opportunities.