Client Performance Specialist - Remote

Overview

The Client Performance Specialist is responsible for overseeing the performance of a HealthCare specific client’s Concierge program, ensuring the delivery of solution-driven results and client service excellence to both internal and external customers.

In Short

• Proactively review open orders and their statuses for assigned client(s).
• Identify and report on trends and insights relevant to client performance.
• Lead client-facing meetings to review open orders and provide updates.
• Align internal teams with clear actions based on client interactions.
• Act as the primary escalation point for client-related issues.
• Prepare customized reports tracking key performance metrics.
• Share information and insights with team members.
• Serve as a liaison between team members and various departments.
• Provide backup support to other functional areas as needed.
• Troubleshoot and resolve technical issues related to service fulfillment.

Requirements

• Strong customer-focused mindset.
• Excellent problem-solving and critical-thinking skills.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Strong organizational skills with the ability to prioritize tasks.
• Detail-oriented with a commitment to accuracy.
• Ability to communicate complex information effectively.
• Proven ability to work independently.
• Highly adaptable to changing needs and priorities.
• Self-motivated and goal-driven.
• Collaborative team player.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match.
• Competitive and flexible Paid Time Off (PTO).
• Access to tech and growth opportunities.