Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Findhelp, you will play a crucial role in building lasting customer relationships and ensuring optimal product experiences for clients in the social care sector.

In Short

• Proactively engage clients to drive product adoption.
• Develop relationships with key customer champions.
• Manage client and project communications.
• Track customer usage metrics and respond to issues.
• Create and deliver Executive Business Reviews.
• Take ownership of technical issues and resolutions.
• Manage escalations and expectations.
• Facilitate the onboarding process for clients.
• Train customer staff on using Findhelp’s tools.
• Advocate for customer success and drive renewals.

Requirements

• Strong desire to make a positive impact.
• BS/BA degree or equivalent.
• 7+ years in account management or customer success.
• Experience with SaaS application support.
• Customer-focused and service-oriented.
• Experience with social determinants of health.
• Ability to prioritize and multi-task effectively.
• Skilled in problem-solving and negotiations.
• Superior communication skills.
• Ability to travel to customer locations.

Benefits

• Opportunity to make a difference in social care.
• Work with a mission-driven organization.
• Collaborate with a dedicated Customer Success team.
• Engage with a diverse range of clients.
• Access to professional development opportunities.