Senior Customer Success Manager - Remote

Posted 9 weeks ago

Customer Service

Full Time

Worldwide

Overview

As a Senior Customer Success Manager at Findhelp, you will play a crucial role in building lasting customer relationships and ensuring optimal product experiences for clients in the social care sector.

In Short

Proactively engage clients to drive product adoption.
Develop relationships with key customer champions.
Manage client and project communications.
Track customer usage metrics and respond to issues.
Create and deliver Executive Business Reviews.
Take ownership of technical issues and resolutions.
Manage escalations and expectations.
Facilitate the onboarding process for clients.
Train customer staff on using Findhelp’s tools.
Advocate for customer success and drive renewals.

Requirements

Strong desire to make a positive impact.
BS/BA degree or equivalent.
7+ years in account management or customer success.
Experience with SaaS application support.
Customer-focused and service-oriented.
Experience with social determinants of health.
Ability to prioritize and multi-task effectively.
Skilled in problem-solving and negotiations.
Superior communication skills.
Ability to travel to customer locations.

Benefits

Opportunity to make a difference in social care.
Work with a mission-driven organization.
Collaborate with a dedicated Customer Success team.
Engage with a diverse range of clients.
Access to professional development opportunities.

Findhelp, A Public Benefit Corporation

Findhelp, a Public Benefit Corporation headquartered in Austin, Texas, is dedicated to transforming the way individuals connect with social care resources. Since its inception in 2010, Findhelp has developed a comprehensive platform that facilitates access to a vast network of over half a million local, state, and national programs, ensuring that help is available to every ZIP Code across the United States. The organization is mission-driven, focusing on creating a positive impact by connecting those in need with essential services such as food, health, housing, and employment, all while prioritizing privacy and security. Through innovative technology, Findhelp empowers healthcare, government, education, and other sectors to effectively support individuals on their journey to well-being.

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