Onboarding Manager - Remote

Overview

The Onboarding Manager at Files.com is responsible for leading a team to ensure customers successfully adopt and utilize the company's services, focusing on high-stakes deployments with major brands.

In Short

• Lead a team of Onboarding Architects.
• Ensure successful customer onboarding and adoption.
• Work with Fortune 500 and global brands.
• Coach and develop technical leaders within the team.
• Drive process improvement and efficiency.
• Maintain high standards of accuracy and urgency.
• Provide hands-on coaching during live deployments.
• Implement structured training sessions.
• Diagnose and intervene in onboarding challenges.
• Build consultative relationships with customers.

Requirements

• Experience in customer success or onboarding roles.
• Strong leadership and coaching skills.
• Ability to manage high-stakes technical projects.
• Excellent communication and interpersonal skills.
• Experience in SaaS environments preferred.
• Ability to analyze and improve processes.
• Strong problem-solving skills.
• Experience with project management tools.
• Ability to work in a fast-paced, remote environment.
• Motivated by helping others grow and succeed.

Benefits

• 100% Paid Health, Dental & Vision (75% for family).
• 401(k) with 4% Company Match.
• Equity Grants for Every Employee.
• Paid Parental Leave.
• 20 PTO Days + 11 Holidays + Full Company Winter Break.
• $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts.
• Team Travel to various cities.