Technical Learning Specialist - Remote

Overview

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

In Short

• Create and execute learning programs to empower Product Support Specialists to handle complex and technical customer queries.
• Educate Support Specialists about developer-focused features like Dev Mode, Figma AI, the Plugin and REST APIs, and future Figma developer-focused product offerings.
• Enable Specialists to support our growing Enterprise customer base by building targeted training for scale, complexity, and expectations unique to large organizations.
• Partner with internal knowledge management teams to document processes, product and feature updates, and a holistic enablement strategy to ensure Specialists are informed and ready to solve customer questions.
• Assess training needs and knowledge gaps through analysis of Product Support performance and assessment strategies.
• Analyze training effectiveness through business-focused metrics like speed to solve, knowledge attainment, and customer satisfaction.
• Work closely with Product, Engineering, Sales, and other organizations to align enablement strategies with business goals and drive customer success.
• Become an in-house expert in Figma's developer and code-focused products and features.

Requirements

• 3+ years of experience in a technical support or training role.
• Experience in authoring, delivering, and/or facilitating training on technical or SaaS products.
• Knowledge of best practices in instructional design and adult learning theory.
• The ability to prioritize competing requests to deliver results.
• The ability to manage and prioritize complex projects while providing clarity and vision to key stakeholders.
• Strong written communication skills, with the ability to break down complex ideas into easily understood concepts.

Benefits

• Competitive salary with equity options.
• Comprehensive health, dental & vision insurance.
• Retirement plan with company contribution.
• Generous paid time off and company recharge days.
• Learning & development stipend.
• Work from home stipend.
• Parental leave & family planning support.
• Mental health & wellness benefits.
• Annual bonus plan for eligible non-sales roles.