Japanese Customer Service Advisor - Remote

Overview

As a Japanese Customer Service Advisor at FARFETCH, you will be part of a dynamic team dedicated to providing exceptional service in the luxury fashion sector, ensuring a seamless experience for customers and partners.

In Short

• Respond to customer inquiries through email and telephone.
• Provide information on products and services.
• Serve as the face of FARFETCH for customers and partners.
• Work in a relaxed and motivated environment.
• Gain experience in a growing team.
• Ensure high levels of customer service.
• Communicate in Japanese and English.
• Utilize IT systems for customer service.
• Exceed customer expectations.
• Be knowledgeable about fashion and fashion brands.

Requirements

• Over 1 year of experience in customer service, preferably in fashion.
• Fluent in Japanese (mandatory).
• Good English reading skills (TOEIC 700).
• Proficient in IT systems and Windows packages.
• Strong written and listening skills.
• Ability to exceed customer expectations.
• Knowledgeable about fashion and brands.

Benefits

• Generous annual leave entitlement.
• Flexible working environment.
• Opportunity to work in a creative and inclusive culture.