Bilingual Customer Service Representative (Spanish - Remote)

Overview

As a Bilingual Customer Service Representative, you will be a key liaison between our company and its patients, ensuring high standards of service and satisfaction through effective communication and problem resolution.

In Short

• Handle incoming and outgoing calls from patients.
• Resolve patient issues, complaints, and inquiries.
• Maintain a positive and professional experience for patients.
• Collaborate with other call center professionals.
• Train new employees.
• Manage large volumes of calls efficiently.
• Obtain and enter accurate patient information into the CMS system.
• Build sustainable relationships with patients.
• Meet and exceed performance metrics.
• Act as a liaison for patients to ensure their needs are met.

Requirements

• High School Diploma or equivalent.
• Computer literate with experience using Monday.com.
• Strong communication skills in English and Spanish.
• Excellent problem-solving abilities.
• Ability to work in a fast-paced environment.
• High level of professionalism.
• Dedication to customer satisfaction.
• Bilingual in Spanish required.
• Attention to detail.
• Ability to manage multiple tasks.

Benefits

• Opportunity to contribute to a dynamic team.
• Remote work flexibility.
• Engagement in meaningful patient interactions.
• Professional development opportunities.
• Supportive work environment.