Salesforce Administrator - Remote

Overview

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.

If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.

In Short

• Assist with managing user accounts, roles, and permission sets.
• Support the maintenance of page layouts, fields, record types, and other declarative features.
• Provide first-level support to Salesforce users: troubleshoot issues, answer questions, and escalate complex problems to senior admins.
• Help maintain data quality by running reports, identifying duplicates, and performing basic imports/exports using the Data Import Wizard.
• Create and update simple reports and dashboards based on team needs.
• Assist in testing and deploying new features, configurations, and system updates.
• Assist with the creation and maintenance of basic user documentation.
• Collaborate with senior administrators on small projects and system enhancements.
• Monitor system usage and help ensure compliance with data governance and best practices.

Requirements

• 1–2 years of experience working with Salesforce as an admin or power user.
• Basic understanding of Salesforce objects, fields, page layouts, and permissions.
• Familiarity with Salesforce Sales Cloud or Service Cloud.
• Strong attention to detail and a willingness to learn and grow.
• Salesforce Administrator Certification (or in progress within 6 months of hire).

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model