Integrated Technical Support Analyst - Remote

Overview

The Integrated Technical Support Analyst at Experian will provide remote technical support to clients, ensuring first-time resolution of cases through various communication channels.

In Short

• Provide remote technical support via Salesforce, email, chat, and phone.
• Resolve client cases through analysis and troubleshooting.
• Collaborate with product development teams on complex issues.
• Document customer interactions and troubleshooting steps.
• Create knowledge base articles using Knowledge Centered Service methodology.
• Stay updated on product features and industry trends.
• Participate in project design and testing phases.
• Work on additional tasks assigned by management.

Requirements

• 3 years of Desktop Support or IT-related support experience.
• 1 year of experience in a contact center environment.
• Proficiency in Windows Server/Linux, CLI, FTP, XML, and Active Directory.
• English Level B2.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding and Bereavement Leave.
• Referral Program.
• Opportunities for development and wellness programs.