Client Technical Operations Manager - Remote

Overview

The Client Technical Operations Manager will lead a team of Technical Account Managers to deliver exceptional service and strategic guidance to enterprise customers, focusing on customer success and process scaling.

In Short

• Lead, coach, and develop a team of Technical Account Managers.
• Oversee customer relationships to ensure high satisfaction and retention.
• Implement processes for Operational Excellence.
• Partner with Sales, Product, Engineering, and Support teams.
• Help prioritize product improvements based on customer insights.
• Identify opportunities for expansion and upselling.
• Conduct regular performance reviews and career pathing.
• Travel required: 10%.

Requirements

• Bachelor's degree in Computer Science, IT, or Business Administration.
• 5+ years in a customer-facing technical role.
• 2+ years experience managing or mentoring technical teams.
• Knowledge of software development and system architecture.
• Experience with SaaS and cloud application design.
• Understanding of Salesforce, Mulesoft, and API technologies.

Benefits

• Great compensation package and bonus plan.
• Full medical, dental, vision, and matching 401K.
• Flexible work environment (remote, hybrid, or in-office).
• Flexible time off including vacation and volunteer time off.