Business Data Senior Analyst - Remote

Overview

The Business Data Senior Analyst role involves managing product operations support, enhancing product feedback loops, and leveraging data to identify trends and improve processes.

In Short

• Manage daily operations of customer escalations.
• Lead research and resolution of customer issues.
• Serve as Subject Matter Expert for product features.
• Collaborate with teams to resolve escalations.
• Conduct data analysis to surface customer insights.
• Define and communicate process improvements.
• Project manage sensitive issue resolution.
• Facilitate knowledge sharing across the organization.

Requirements

• Bachelor's degree with 5+ years in product operations or analytics.
• Proficient in SQL, Excel, and Python.
• Experience with data visualization tools like Tableau.
• Knowledge of Serverless Computing systems.
• Familiarity with Agile methodologies and tools.
• Ability to manage multiple workstreams in a regulated environment.
• Experience building partnerships with Product and Technology teams.
• Strong analytical and presentation skills.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement and referral program.
• Focus on DEI, work/life balance, and employee wellness.