Transaction Analyst - Remote

Overview

The Transactions Analyst serves as a key resource at eXp Realty, assisting agents and brokers with their real estate transactions in a virtual environment. This role focuses on ensuring transaction accuracy, compliance, and efficiency while delivering a world-class customer experience.

In Short

• Assist agents and brokers with real estate transactions in a remote environment.
• Ensure transaction accuracy, compliance, and efficiency.
• Deliver exceptional customer service with effective problem-solving skills.
• Collaborate with agents and settlement companies to resolve discrepancies.
• Review transaction data for accuracy and compliance with standards.
• Support transactions for individual agents and large teams.
• Maintain detailed records for auditing and reporting purposes.
• Participate in process improvements to enhance agent experiences.
• Engage in training opportunities for continuous learning.
• Promote a positive team culture and collaboration.

Requirements

• High School Diploma/GED required.
• 1+ years of experience in transaction operations.
• Experience in managing escalations and resolving issues.
• Proficiency in transaction processing systems and tools.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and collaboratively.
• Excellent customer service skills.
• Adaptability to a fast-paced remote environment.
• Growth mindset with a focus on continuous improvement.
• Strong communication and collaboration skills.

Benefits

• Fully remote environment.
• Paid Time Off.
• 401k with 4% match (immediate vesting).
• Robust Medical, Dental, & Vision benefits.
• Company-provided equipment.
• Monthly Technology Stipend.
• FSA & HSA with employer contributions.
• Stock option grant.
• Health & Wellness incentives.
• 100% Paid Parental Leave.