Community Support Engineer (APAC Time Zone) - Remote

Overview

As a Community Support Engineer at Exodus, you will provide reliable and empathetic customer support for users managing their digital assets, ensuring they feel heard and supported.

In Short

• Respond to customer inquiries across multiple channels.
• Assist users in managing digital assets.
• Provide exceptional customer experiences.
• Resolve unique customer problems.
• Contribute feedback to improve support infrastructure.
• Engage in quality assurance and incident management.

Requirements

• Located in the APAC Region (UTC + 8 to UTC + 14).
• Ability to work 8 hours on weekends.
• Excellent written English skills.
• Empathetic and inquisitive nature.
• Detail-oriented with strong troubleshooting skills.
• Understanding of digital assets and their workings.
• Tech-savvy with general computer knowledge.
• Self-starter with minimal supervision.
• Ability to manage competing priorities.
• Highly coachable and responsible.

Benefits

• Remote work with flexible hours.
• Opportunity to work in the cryptocurrency field.
• Collaborative culture.
• Growth opportunities.
• Competitive pay and benefits.
• 100% pay in Bitcoin with adjustments for price changes.
• All necessary tools provided.
• Health insurance coverage.
• 30 days of paid time off.
• Unlimited bereavement leave.