Community Support Engineer (AMER Time Zone) - Remote

Overview

As a Community Support Engineer at Exodus, you will provide reliable and empathetic customer support for users managing their digital assets, helping them navigate the complexities of cryptocurrencies.

In Short

• Respond to customer inquiries across multiple channels.
• Assist users in managing digital assets.
• Provide exceptional customer experiences.
• Resolve unique customer problems using problem-solving skills.
• Contribute feedback to improve customer support.
• Engage in quality assurance and incident management.

Requirements

• Live in the AMER Region (UTC -10 to UTC -4).
• Available to work 40 hours a week, including weekends.
• Excellent written English skills.
• Empathetic and inquisitive nature.
• Detail-oriented with strong troubleshooting skills.
• Understanding of digital assets and their workings.
• Tech-savvy with general computer knowledge.
• Self-starter with minimal supervision.
• Ability to manage competing priorities.
• Highly coachable and responsible.

Benefits

• Remote work with flexible hours.
• Opportunity to work in the cryptocurrency space.
• Collaborative culture.
• Growth opportunities.
• Competitive benefits package.
• 100% pay in Bitcoin.
• All necessary tools provided.