Customer Success Manager - Remote

Overview

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Example Corp comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

In Short

• We’re looking for a Customer Success Manager to join our team.
• Guide customers to drive the success of their organizations by transforming the way they hire.
• Engage all parts of the business and lead organizational change.
• Own and manage customer relationships to showcase the value of Greenhouse.
• Demonstrate knowledge of products and provide support and mentorship.
• Serve as a trusted advisor for customer needs and feature requests.
• Collaborate with high-profile companies to revolutionize their hiring processes.
• Help customers learn and navigate the product.
• Prevent churn and ensure renewals through partnership with the Account Management team.
• Team up with Implementation Strategists for successful onboarding.

Requirements

• Experience with account management or customer success in the tech industry.
• Ability to handle conflicting priorities.
• Strong written and verbal communication skills.
• Must be authorized to work in the United States on a full-time basis.

Benefits

• Competitive salaries and stock options.
• Medical, dental, and vision coverage.
• Disability coverage and employer paid life insurance.
• Mental health resources and financial wellness benefits.
• Fully paid parental leave program.
• Flexible vacation and 401(k) plan for US-based employees.