Seasonal Customer Care Representative - Remote

Overview

The Seasonal Customer Care Representative ensures that our customers receive exceptional support and assistance across various contact channels, including phones, chat, and email. This role's responsibility encompasses a wide range of tasks, from providing product knowledge and order assistance to addressing customer feedback.

In Short

• Assist customers with orders, refunds, and product-related inquiries through phone calls, chat, and emails.
• Maintain an extensive knowledge of all products offered by the company.
• Facilitate returns or replacements and coordinate with the warehouse for shipping and inventory management.
• Respond to customer emails and moderate social media channels.
• Collaborate with cross-functional teams to resolve customer issues.
• Help customers find joy in outdoor activities.
• Responsibilities may change based on evolving needs.
• Other duties as assigned.

Requirements

• Must be available evenings, weekends, and some holidays.
• Enjoy talking to people on the phone and working in front of a computer.
• Passion for the outdoor industry and associated activities.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Effective sales and soft skills techniques.
• Ability to multitask in a fast-paced environment.
• Experience with Microsoft Office applications.
• Consistent high-speed internet connection.
• Embodies and honors core values.

Benefits

• Employee discount and access to pro deals.
• Access to free rentals and discounted shop service.
• Team events and recognition-based rewards.
• 40 hours of paid volunteer time off.
• Paid sick leave.
• Charitable giving match.
• Employee assistance program.
• Access to employee resource groups.
• Retail quarterly bonus program.