Community and Delight Manager - Remote

Overview

The Community and Delight Manager will be the heart and voice of Everyday Dose across online communities, focusing on creating joyful customer experiences and fostering brand love.

In Short

• Be the voice of the brand in online communities.
• Create joyful customer experiences.
• Engage with customers to turn interactions into brand love.
• Manage community engagement strategies.
• Foster connections among community members.
• Utilize social media to enhance brand presence.
• Analyze community feedback for continuous improvement.
• Collaborate with marketing teams on community initiatives.
• Support customer service efforts through community engagement.
• Drive growth in community membership and interactions.

Requirements

• Experience in community management or customer experience roles.
• Strong communication skills.
• Ability to create engaging content for social media.
• Passion for building connections and community.
• Understanding of brand engagement strategies.
• Experience with social media platforms.
• Analytical skills to assess community engagement.
• Ability to work collaboratively in a team environment.
• Creative thinking and problem-solving skills.
• Knowledge of the coffee or wellness industry is a plus.

Benefits

• Opportunity to be part of an innovative company.
• Work in a dynamic and passionate team.
• Flexible work environment.
• Potential for career growth and development.
• Access to company products and discounts.