Customer Service Representative (Associate Trainee) - Remote

Overview

Everyday Dose is seeking a dynamic individual to join our team as a full-time Customer Service Representative. This associate trainee role is remote, allowing you to work from the comfort of your own space.

In Short

• Respond promptly and effectively to customer inquiries through email and chat.
• Manage customer orders efficiently.
• Use available tools and resources to continuously improve the customer experience.
• Develop personalized responses to enhance customer satisfaction and foster loyalty.
• Collaborate with the team to ensure a seamless customer experience.
• Handle customer queries with accuracy and attention to detail.
• Participate in team meetings, training sessions, and feedback reviews.

Requirements

• A dynamic individual with a passion for customer satisfaction and e-commerce.
• A team player who thrives in a collaborative remote environment.
• Someone with empathy who can genuinely understand customer concerns.
• Quick problem-solving abilities and keen attention to detail.
• Familiarity with online collaboration tools (e.g., Slack, Gmail).
• Ability to adapt to a fast-paced remote work environment.
• Fluent in English, written and spoken.
• Immediate Availability.
• Available to work standard business hours in the Portugal time zone (WET).
• Rotating weekend shift (one weekend per month).

Benefits

• Opportunity to work in a remote environment.
• Collaborative team culture.
• Training and development opportunities.
• Flexible work hours.