Customer Success Associate - Remote

Overview

The Customer Support Team is an essential part of our Customer Success organization. As a Customer Success Associate, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services.

In Short

• Handle inbound calls and emails, building and maintaining strong relationships with our client base.
• Respond to inbound client inquiries for user support while providing best in class service to our Agents.
• Perform outbound outreach to our customer base to help drive adoption of our services and help our customers grow their business.
• Help our Account Manager’s support their books of business.
• Interact directly with our customers to answer questions, resolve issues quickly, offer product education, provide qualitative and quantitative feedback for our CS, Sales, and Product Teams, and aid in our efforts to retain our customers.

Requirements

• Someone who starts every single day with energy and enthusiasm.
• Customer centric with a passion for solving problems.
• Respectful of the trust our customers place in EverQuote's products and brand.
• Adaptable and enjoys flexibility in a script-free environment.
• Self-motivated and excited to work for an award-winning technology company.
• Continuously learning and receptive to feedback.
• Relevant experience in a customer support environment is appreciated.
• Experience using customer support software such as Zendesk or Salesforce is a huge plus.
• Ability to take 40+ calls a day.
• Excellent interpersonal and communication skills.
• A passion for helping people succeed.
• A sense of urgency and accountability.
• Experience working on a team and the ability to collaborate effectively.

Benefits

• Opportunity to kick-start your career in Customer Success.
• Work in a diverse and inclusive workplace.
• Be part of a pioneering technology company in the insurance tech space.