Customer Onboarding Specialist, Midmarket - Remote

Overview

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

In Short

• Own and drive the post-sale onboarding process for new customers.
• Lead strategic onboarding sessions and coordinate with cross-functional teams.
• Ensure rapid adoption and sustained value from EvenUp’s platform.
• Develop and deliver high-impact onboarding and training sessions.
• Collaborate with various teams to address customer requirements and feedback.
• Act as the primary point of contact during the onboarding trial period.
• Engage with decision-makers to establish success metrics.
• Mentor and support junior onboarding team members.
• Track key metrics related to user engagement and software utilization.
• Willingness to travel up to 25% for onsite engagements.

Requirements

• 2+ years of experience in SaaS or legaltech industries.
• Ability to manage end-to-end onboarding processes for enterprise clients.
• Excellent verbal and written communication skills.
• Proven track record of driving customer adoption.
• Strong project management and organizational abilities.
• High technical aptitude with SaaS platforms.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to travel as required.

Benefits

• Choice of medical, dental, and vision insurance plans.
• Flexible paid time off and sick leave.
• 10 US observed holidays and Canadian statutory holidays.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.