Director of Customer Success, North America East - Remote

Overview

Event Temple is a high-growth technology company based in Vancouver, BC, focused on providing the world’s leading Hotel Sales and Catering software. We are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.

In Short

• Join the Customer Success team as Director of Customer Success for North America East.
• Manage the regional customer success team and NA East/European customers.
• Drive customer loyalty and success across the region.
• Lead onboarding, training, and proactive problem-solving.
• Ensure high retention rates and boost revenue.
• Own key metrics like NPS, CSAT, and Time to Activate.
• Work remotely from the East Coast of Canada.
• Assist in hiring and managing the North America East team.
• Develop training materials and conduct webinars.
• Foster a culture of innovation and customer advocacy.

Requirements

• Must have hotel experience in a director of sales or senior sales manager role.
• Strong communication skills and ability to make data-driven decisions.
• Excellent listening, prioritization, and planning skills.
• Experience with technology and training preferred.
• Familiarity with hotel sales software and PMS is a plus.

Benefits

• Friendly co-workers.
• Remote work flexibility.
• Health and dental benefits.
• Casual dress code.
• Competitive compensation.
• Opportunity to build a successful company.