User Documentation & Training Expert - Remote

Overview

The User Documentation & Training Expert will work remotely within the European Union, collaborating with a major client’s IT team to produce and maintain training materials and provide user support.

In Short

• Produce and maintain training materials.
• Configure and test systems for training scenarios.
• Organize and conduct training sessions.
• Provide guidance through social networks.
• Support users in reviewing documentation.
• Follow up on support tickets.
• Conduct QA reviews of training materials.
• Review multimedia training content.
• Create and maintain documentation standards.
• Publish materials adhering to standards.

Requirements

• Fluency in English.
• Experience in user documentation and training.
• Strong communication skills.
• Ability to work collaboratively with teams.
• Familiarity with QA processes.
• Experience with social media for guidance.
• Knowledge of publication standards.

Benefits

• Remote work flexibility.
• Opportunity to work with a major client.
• Collaborative team environment.
• Professional development opportunities.