Support Engineer 1st-Level IT Support - Remote

Overview

As a Support Engineer in 1st-Level IT Support, you will analyze problems and provide competent solutions while ensuring customer-oriented IT support.

In Short

• First point of contact for partners, providing competent and friendly support.
• Address technical questions and find solutions while growing in the estos and VoIP world.
• Document bugs and communicate with colleagues and software developers.
• Enjoy communication and teamwork with a focus on helping others.
• Curiosity for IT and technology, with a willingness to learn.
• Maintain structure and patience while working on challenging tasks.
• Flexible working environment with options for remote work.
• Comprehensive onboarding process with a buddy system.
• Opportunity to contribute ideas and make quick decisions.
• Work-life balance with the possibility of workation within the EU.

Requirements

• Very good German language skills in both spoken and written form.
• Previous experience in IT support is an advantage but not required.

Benefits

• Workplace flexibility with the option for full remote work.
• Dynamic work environment with a culture open to improvements.
• Trust and independence in work scheduling.