Customer Success Manager, AEC (Architecture, Engineering & Construction) - Remote

Overview

An exceptional opportunity for a Customer Success Manager to join Esri Canada’s AEC department, responsible for assisting customers in maximizing their investments in Esri products and services.

In Short

• Establish trusted advisor relationships with customers.
• Develop Customer Success Strategies and multi-year roadmaps.
• Document and communicate software feature enhancement requests.
• Promote the use of GIS and locational intelligence.
• Support Account Managers and Inside Sales teams.
• Conduct regular check-ins and business reviews with customers.
• Lead onboarding processes for new clients.
• Drive renewals and expand product adoption.
• Support technical proposal development as needed.
• Work closely with Esri Product team and Industry Managers.

Requirements

• Minimum 5 years’ experience with AEC firms or GIS companies.
• Proven success in working with technical teams and customer stakeholders.
• Strong understanding of GIS in AEC practices.
• Experience with Esri Enterprise software offerings.
• Strong problem-solving and innovative thinking skills.
• Prior experience in customer/account management.
• University Degree or College Diploma in a related field.
• Knowledge of industry products like AutoCAD and Revit.
• Familiarity with InfraWorks and Bentley MicroStation.
• Bilingual (English/French) is a plus.

Benefits

• Work from Home or hybrid work options.
• Generous Paid Time-Off including up to 6 weeks per year.
• Comprehensive health benefits plan.
• RRSP match increasing with years of service.
• Training and development programs for professional growth.
• Company perks including discounts on gym memberships.
• Company-sponsored events and social activities.
• Employee-driven initiatives like yoga sessions and book clubs.