Associate Manager, Port Operations - Remote

Overview

The Associate Manager, Port Operations role at Disney Cruise Line focuses on ensuring a seamless experience for guests by collaborating with various service providers and overseeing operational procedures.

In Short

• Support operational leadership and exceed guest expectations.
• Supervise third-party vendors and maintain Disney standards.
• Oversee embarkation and debarkation procedures.
• Manage daily administrative tasks and coordinate travel plans.
• Collaborate with various departments to ensure seamless guest experiences.
• Drive continuous improvement initiatives to enhance service quality.
• Represent the company at industry events and meetings.
• Analyze performance data to implement process improvements.
• Address guest inquiries and manage difficult situations.
• Ensure vendors adhere to budget constraints and service agreements.

Requirements

• 4-year college education or equivalent professional experience.
• More than five years of experience in cruise line operations.
• Strong analytical, organizational, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including nights and weekends.
• Knowledge of Outlook, Microsoft Word, Excel, and other software.
• Ability to lift heavy objects and manage physically demanding tasks.
• Current holder of an unexpired Passport.
• Experience in airport, hotel, or cruise terminal operations.
• Proficient in multiple languages is a plus.

Benefits

• Work in a diverse and inclusive environment.
• Opportunities for professional growth and development.
• Be part of a team that values excellence and responsibility.
• Engage in meaningful work creating memorable experiences.
• Access to company resources and support for operational needs.