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ITSM Engineer - Remote

Posted Yesterday
DevOps / Sysadmin
Full Time
Worldwide

Overview

The ITSM Engineer is responsible for the administration, configuration, and optimization of the ITSM tool to support incident, request, change, and problem management processes, ensuring effective service delivery aligned with business needs.

In Short

  • Administer and optimize the ITSM tool for various IT processes.
  • Oversee incident and problem management processes.
  • Assist in planning and executing IT changes.
  • Support the design of the service catalog.
  • Generate reports on service delivery performance.
  • Identify and implement process improvements.
  • Provide user support and training for the ITSM tool.
  • Collaborate with IT operations and business units.

Requirements

  • Bachelor’s degree in computer science or related field.
  • ITIL Foundation certificate.
  • 3-5 years of experience in similar roles.

Benefits

  • Training and career development opportunities.
  • Strong emphasis on personal and professional growth.
  • Friendly and supportive working environment.
  • Opportunity to work with a global team.
Ergomed logo

Ergomed

Ergomed is a specialized mid-size pharmacovigilance service provider, established in 2008, and is part of the Ergomed group. With a commitment to global organic growth, Ergomed has built a strong presence across Europe, North America, and Asia, offering services in Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance. The company prides itself on maintaining long-lasting relationships with pharmaceutical and biotechnology partners, covering all therapy areas, including medical devices. Ergomed values its employees by investing in their training and development, promoting well-being and mental health, and fostering a healthy work-life balance to ensure high-quality client service.

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