IT Engineer - Remote

Overview

We’re looking for a talented IT Engineer with an “automation first” mindset to help provide end-to-end support to our users while assisting in bringing technical innovation and process improvement to all areas of our technology. This is primarily a remote position, allowing for flexibility in your work environment. However, candidates should be prepared to provide in-office support as needed.

In Short

• Creating an amazing support experience for each of our users
• Identity and Access Management - Performing onboarding, offboarding, title changes, permissions audits
• Automation of any and all repetitive tasks
• Building clear and concise technical documentation

Requirements

• A proactive approach to seeking out and solving problems
• A scrupulous, yet adaptable mindset
• An openness to giving and receiving feedback on a real-time basis
• 2+ years of general Information Technology experience
• 1+ years of experience in the onboarding, offboarding, and title management process
• Experience administering GSuite / Google Workspace and Okta
• Demonstrable experience in troubleshooting MacOS and Windows 10 issues
• Demonstrable experience in the administration of one or more of the following: Salesforce, the Atlassian Suite (Jira, Confluence, Trello), AWS, Tray.io, and Airtable
• Candidates must reside in Austin or nearby areas and be available for on-site support as needed

Benefits

• Access to robust health, vision, dental, and life insurance plans
• Employer matching 401(k) plan
• Profit-sharing plan
• Generous PTO (Paid Time Off)
• Tuition reimbursement
• Donation matching program
• Paid maternity/paternity leave
• Remote work opportunities
• Fitness Reimbursement program
• Company paid weekly lunches
• Student loan assistance
• Employee recognition programs