Manager, Financial Counseling - Remote

Overview

The Manager, Financial Counseling will lead and support the Financial Counseling department at Equip, ensuring patients and families receive guidance on financial obligations and addressing any concerns that may hinder their treatment.

In Short

• Lead and mentor a team of financial counselors.
• Provide guidance on insurance, billing, and financial assistance.
• Ensure compliance with healthcare regulations.
• Track and analyze patient financial inquiries.
• Collaborate with cross-functional teams for seamless patient care.
• Recommend process improvements for patient satisfaction.
• Conduct audits and evaluate department performance.
• Manage escalations from team members.
• Maintain confidentiality and handle sensitive information.
• Perform other duties as assigned.

Requirements

• 5+ years in healthcare customer success, billing, or revenue cycle.
• 3+ years of people management experience.
• Expertise in healthcare billing and insurance.
• Strong data analysis skills (Excel/Google Sheets).
• Excellent written and verbal communication skills.
• Comfort with virtual communication platforms.
• Strong problem-solving skills.
• Customer service orientation.
• Ability to build rapport with patients.
• Demonstrated ability to maintain confidentiality.

Benefits

• Opportunity to work in a fully virtual environment.
• Engaged and diverse company culture.
• Recognition as a leading company in the healthcare sector.
• Opportunity to impact patient care positively.
• Supportive work environment focused on diversity and inclusion.