Technical Support Representative (m/f/d) - First Level - Remote

Overview

We are an established company with over 100 employees and more than 25 years of market experience. As a manufacturer of specialized software solutions for psychotherapeutic practices and a provider of telematics and security products, we are a strong player in the healthcare IT market.

In Short

• First point of contact for customer inquiries in 1st level support.
• Support customers nationwide via remote desktop connection.
• Document and escalate customer inquiries and technical issues.
• Participate in the development and optimization of support processes.
• Opportunity for on-the-job training to advance to 2nd level support.
• Focus on customer satisfaction and positive experiences.
• Collaborate with colleagues from various departments.
• Fluent German language skills required.
• Flexible working models including office and home office options.
• Unrestricted employment contract with various benefits.

Requirements

• Experience in IT network administration or related qualifications.
• Completed training as IT specialist or similar is advantageous.
• Understanding of devices, networks, and databases.
• Basic knowledge of network infrastructure and protocols (e.g., TCP/IP, DNS, DHCP).
• Empathy and patience in customer interactions.
• Ability to work well in a team.
• Willingness to grow and develop within the company.
• Excellent communication skills in German.

Benefits

• Central office location in Berlin with good public transport access.
• Flexible working models, including hybrid solutions.
• Personalized office equipment including a powerful laptop.
• Team lunches on Wednesdays and a cozy rooftop terrace.
• 30 days of annual leave and various benefits.
• Flat hierarchies and short decision-making paths.
• Opportunities for career development for career changers.
• Exciting team events and additional perks.