Field Service Technician - Remote

Overview

The Field Service Technician is responsible for providing technical support, equipment demonstrations, and training to customers across the country, with a strong focus on troubleshooting and resolving issues related to Environmental Solutions Group products.

In Short

• Provide equipment start-ups and demonstrations for customers.
• Coordinate technical service functions and troubleshooting via telephone.
• Conduct training sessions for customers and dealers.
• Travel extensively (up to 98% of the time) to customer sites.
• Repair and modify equipment in the field.
• Maintain records of warranty and quality reports.
• Work closely with the Sales department to support equipment management.
• Attend trade shows and dealer clinics to promote products.
• Communicate effectively with internal and external stakeholders.
• Demonstrate a commitment to ethical work standards and teamwork.

Requirements

• Minimum of 2-year Technical School or equivalent work experience.
• Strong understanding of hydraulic and electrical principles.
• Ability to read blueprints and electrical schematics.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
• Willingness to travel frequently and work flexible hours.
• Ability to lift and carry parts weighing up to 40 pounds.
• Strong problem-solving skills and attention to detail.
• Valid driver’s license required.
• Ability to work in various environments, including plant settings.

Benefits

• Competitive salary and advancement opportunities.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with company match.
• Paid vacation and holidays.
• Supportive and inclusive workplace culture.