Operations Manager - Client Accounts - Remote

Overview

The Operations Manager will lead the Client Accounts team at Entain, focusing on optimizing systems and processes to enhance customer experience and retention.

In Short

• Drive operational efficiency and performance in Client Accounts.
• Support budget tracking and operational planning.
• Lead projects to enhance systems and processes.
• Manage team communications and resources.
• Coordinate training and onboarding for new team members.
• Facilitate quality control and reporting on team performance.
• Collaborate with various internal teams for smooth operations.
• Identify and implement solutions for operational bottlenecks.
• Work in a dynamic environment with flexible remote opportunities.
• Must be at least 18 years old to apply due to industry regulations.

Requirements

• Experience in operations, project management, or team leadership.
• Desirable experience in wagering or high-value customer management.
• Strong knowledge of Microsoft Office and reporting tools.
• Proven ability to lead cross-functional projects.
• Excellent problem-solving and communication skills.
• Able to manage multiple priorities in a fast-paced environment.

Benefits

• Flexible work environment with remote opportunities.
• Inclusive culture valuing diversity.
• Support for personal expression and making a positive difference.
• Opportunity to work in a dynamic and innovative industry.