Senior Software Engineer - Call Routing Product - Remote

Overview

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

In Short

• Lead the design, development, and optimization of the call routing platform.
• Build scalable, reliable, and intelligent telephony solutions.
• Design and implement high-performance call routing algorithms and services.
• Architect scalable, fault-tolerant systems for concurrent calls.
• Collaborate with product management on technical solutions.
• Integrate with telephony providers, CRM systems, and APIs.
• Implement automated testing strategies for telephony flows.
• Monitor and optimize call quality and system uptime.
• Mentor junior engineers and contribute to code reviews.
• Participate in on-call rotations for production support.

Requirements

• Deep expertise in VoIP/CCaaS technologies.
• Experience with distributed systems and cloud-based applications.
• Strong understanding of real-time communications.
• Proven ability to design scalable systems.
• Experience with telephony integrations and APIs.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a remote team.
• Experience with automated testing frameworks.
• Familiarity with performance benchmarking and capacity planning.
• Previous mentoring experience is a plus.

Benefits

• Work in a fully remote environment.
• Collaborate with a diverse and innovative team.
• Opportunity to influence the future of healthcare enrollment technology.
• Flexible work hours to accommodate personal needs.
• Professional development opportunities.
• Competitive salary and benefits package.
• Access to cutting-edge technology and tools.
• Supportive company culture focused on growth and improvement.
• Engagement in meaningful work that impacts lives.
• Regular team-building activities and events.