Solar Programs Associate - Consumer Protection - Remote

Overview

An overview paragraph about the job

In Short

• Maintain up to date knowledge of Program requirements and procedures
• Evaluate participating customer complaints as a member of a high-performing team
• Work with consumers on their complaints and help facilitate resolution
• Investigate allegations of Program violations and make recommendations
• Use various sources of information to answer client questions
• Assist with the stranded customer assistance process
• Update public-facing Consumer Complaint and Program Violations reports
• Follow established Standard Operating Procedures (SOPs)
• Participate in video conference calls
• Manage or contribute to ad hoc projects

Requirements

• A bachelor’s degree OR a minimum of 2 years of professional experience
• Competency with technical topics
• Strong writing and verbal communication skills
• Ability to function as a team player and multi-task
• Extensive experience using Microsoft Office
• A one-page cover letter is required

Benefits

• Compensation is commensurate with experience
• Generous retirement package
• Excellent benefits package including medical, dental, and vision insurance
• Pre-tax contribution plans
• Employee Stock Ownership Plan (ESOP)