Customer Success Consultant - Remote

Posted 23 hours ago

Customer Service

Full Time

United Kingdom

Overview

We’re seeking an experienced Customer Success Consultant to join our team and support clients in achieving meaningful outcomes with our personal-development and e-learning programs. You’ll be a trusted advisor to clients, helping them onboard, adopt, and get the most value from our services — while collaborating with internal teams to optimize their experience and growth.

In Short

Onboard new clients and ensure a smooth start.
Provide ongoing support and coaching to clients.
Monitor client progress and gather feedback.
Maintain strong relationships with clients.
Apply marketing campaigns templates to attract new clients.
Identify opportunities for upsells and program extensions.

Requirements

Minimum 7 years of experience in customer success or related roles.
Excellent communication, empathy, and problem-solving skills.
Comfortable working independently and managing time well.
Skilled at using digital tools for remote work.
Passionate about personal development and client success.

Benefits

Clear and Transparent Compensation tied to client satisfaction.
Remote & Flexible Work with autonomy.
Supportive Environment with access to training and mentorship.

Empowered Growth Academy

Empowered Growth Academy is a dynamic organization dedicated to personal development and e-learning. We focus on helping clients achieve meaningful outcomes through our innovative programs. Our team is committed to providing exceptional customer support, ensuring clients can effectively onboard, adopt, and maximize the value of our services. We foster a collaborative environment where team members can thrive, offering flexible work arrangements and a supportive culture that prioritizes client success and personal growth.

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