Vendor Management Manager, Customer Support - Remote

Overview

The Vendor Management Manager at Empower will oversee global BPO partnerships within the Customer Support organization, ensuring high-quality customer experiences and operational excellence.

In Short

• Own the BPO relationship and manage contracts and governance.
• Monitor performance and implement action plans for improvement.
• Collaborate on workforce planning and forecasting.
• Lead daily operations across vendor sites.
• Resolve vendor-related service delivery issues.
• Contribute to outsourcing strategy and vendor selection.

Requirements

• 5+ years in vendor management or customer support.
• Experience managing remote teams.
• Strong data orientation and analytical skills.
• Excellent communication and relationship-building skills.
• Experience in a scaling or high-growth environment is a plus.

Benefits

• Competitive salary and equity in a growing company.
• 100% coverage for medical, dental, vision, and life insurance.
• Opportunities for development in a supportive environment.
• Remote-first work environment.
• Twice-yearly company onsites for team connection.