Part-Time Live Verification Phone Agent - Remote

Overview

The Part-Time Live Verification Phone Agent works remotely to assist customers with their truck rental process through the U-Haul app, ensuring compliance and providing necessary support.

In Short

• Work with customers renting trucks via the U-Haul app.
• Review customer information for rental approval.
• Handle inbound and outbound calls and chat interactions.
• Must pass technical assessments to qualify.
• Available to work part-time hours, including weekends and holidays.
• Provide excellent customer service and support.
• Ensure compliance with U-Haul policies.
• Attend training sessions as scheduled.
• Work independently after training.
• Must have a quiet work environment at home.

Requirements

• Good listening, verbal, and written communication skills in English.
• Experience in inbound call support.
• Strong customer service skills with at least 1 year of experience.
• Technically savvy with attention to detail.
• Ability to multitask and assist multiple customers simultaneously.
• Reasonable attendance and punctuality.
• Must meet technical requirements for remote work.
• Pass required assessments for role qualification.
• Willingness to work during specified shifts.
• Ability to follow instructions and company policies.

Benefits

• Medical Reimbursement Indemnity Plan.
• Rx Savings Plus Discount Plan.
• Dental Plan.
• Vision Plan.
• Retirement Savings 401(k) Plan.