Frontline Support Engineer - Remote

Overview

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! Emerson’s Frontline Support Engineer in our Customer Experience Department delights our customers by providing efficient and accurate setup and support of new customers, monitoring and notification to customers of alarm conditions, and base-level equipment troubleshooting.

In Short

• Receiving and acting on support requests with a focus on outstanding customer service while troubleshooting and resolving problems
• Ability to connect with customers optimally and with confidence, whether via phone or electronic messaging
• Providing user administration services for customers including, setting up new users, changing passwords, granting permissions, setting company default parameters
• Beginning with a basic level of troubleshooting hardware and communication issues, grow throughout your time in the role to gain more advanced skills
• Ability to multitask and apply multiple systems and programs in order to resolve customer issues
• Monitoring, analyzing, and responding to well alarms, including advising customers of notifications
• Coordinating the implementation of automated data pushes to a customer’s field data capture or production accounting solution
• Supporting other team members enthusiastically when called upon for help
• Validating and troubleshooting production data for various reports
• Raising customer issues when appropriate

Requirements

• BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering Degrees.
• 1+ years’ experience working within a technical support environment with preferable exposure to providing Tier 2 level of support

Benefits

• Opportunity to make a difference through the work you do
• Competitive compensation and benefits programs
• Comprehensive medical and insurance coverage
• Support for diversity, equity, and inclusion
• Ongoing development opportunities
• Safe working environment