Technical Writer - Remote

Overview

The Technical Writer will be responsible for creating high-quality user and software documentation for a significant CRM project using Salesforce, aiming to enhance operational efficiency and streamline workflows.

In Short

• Create user/software documentation with a focus on accuracy.
• Work on a major CRM project using Salesforce.
• Collaborate with stakeholders to understand requirements.
• Utilize documentation tools like Google Suite and MS Office.
• Ensure adherence to quality standards and usability principles.
• Grasp complex topics and explain them simply.
• Improve operational efficiency and data accuracy.
• Enhance sales pipeline visibility and internal workflows.
• Establish new client onboarding procedures.
• Integrate regulatory compliance functionalities.

Requirements

• Proven experience in technical writing.
• Strong attention to detail.
• Experience with Salesforce is preferred.
• Proficiency in Google Suite and MS Office.
• Familiarity with Jira and Confluence.
• Ability to collaborate effectively with teams.
• Knowledge of style guides and usability principles.

Benefits

• Opportunity to work on a strategic project.
• Enhance skills in technical writing and documentation.
• Collaborate with cross-functional teams.
• Flexible working environment.
• Contribute to improving operational processes.