Customer Service Representative for Gut Health Startup - Remote

Overview

The role involves providing exceptional customer service to clients with digestive issues while engaging with the gut health community through various platforms.

In Short

• Full-time or part-time position available.
• Location: Berlin, Hybrid or Remote.
• Assist customers via phone, email, and chat.
• Customize solutions for customer inquiries.
• Improve internal processes and guidelines.
• Analyze needs and issues of the target audience.
• Engage with the community on social media platforms.
• Work with partners, content creators, and affiliates.
• Opportunity to specialize in various areas like Customer Success or Project Management.
• Must be available for at least 30 hours per week.

Requirements

• Fluency in German at a native level.
• Affinity for gut health topics.
• Relevant work experience is required.
• Experience in the health industry or startups is a plus.
• Ability to work independently and take initiative.
• Strong motivation and results-oriented approach.

Benefits

• Meaningful work addressing real problems.
• Opportunities for rapid development and learning.
• Flat hierarchies and quick decision-making.
• Weekly feedback and coaching sessions.
• Positive work environment with motivated colleagues.
• Team events and a dog-friendly office.