Customer Retention and Operations Specialist - Remote

Overview

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

In Short

• Manage client retention and handle refunds and billing inquiries.
• Provide administrative support to the sales team.
• Work full-time remotely from South Africa.
• Align working hours with U.S. time zones.
• Resolve billing issues and ensure client satisfaction.
• Utilize CRM systems to track cases and maintain reports.
• Engage with customers to improve satisfaction and loyalty.
• Handle customer complaints and chargeback cases effectively.
• Assist with operational tasks to ensure team efficiency.
• Propose process improvements based on insights.

Requirements

• Confident and assertive in handling demanding clients.
• Strong problem-solving skills.
• Highly organized with attention to detail.
• Excellent communication skills, both phone and email.
• Tech-savvy with experience in CRM systems.

Benefits

• Opportunity to work with a leading online education platform.
• Flexible remote work environment.
• Collaborative team culture.
• Professional development opportunities.
• Engagement with a diverse customer base.