Inside Customer Service Representative - Elite - Remote

Overview

The Inside Customer Service Representative serves as the primary liaison between property owners, sales and construction operations team, ensuring seamless communication throughout the project lifecycle. This role is crucial in delivering exceptional customer experiences while supporting operational efficiency across assigned regional territories. 

In Short

• Contact property owners to confirm project details and timelines.
• Coordinate with field customer service reps and techs for resource allocation.
• Monitor project progress and provide updates to property owners.
• Conduct post-project satisfaction surveys and document feedback.
• Document and track customer interactions in ERP system.
• Identify trends in customer feedback for insights.
• Ensure compliance with communication standards.
• Maintain detailed records of customer interactions.
• Support operational continuity by relaying critical project information.
• Other duties as assigned.

Requirements

• Associates degree preferred; High school diploma with relevant experience required.
• 2+ years customer service experience, preferably in construction or home services.
• Experience with ERP systems and project management tools.
• Excellent verbal and written communication abilities.
• Strong organization and multi-tasking capabilities.
• Proficiency in Microsoft Office Suite and CRM or ERP platforms.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive team environment.
• Remote work flexibility.
• Employee recognition programs.