Customer Success Manager - Remote

Overview

We are looking for a Customer Success Manager to join our mission at Gymlib and revolutionize access to sports and wellness activities for employees. In this role, you will be responsible for managing existing clients, ensuring successful onboarding, and addressing client needs.

In Short

• Manage client onboarding and ensure a smooth start with Gymlib.
• Identify business opportunities to develop revenue.
• Handle a portfolio of clients and adapt to their specific needs.
• Manage team projects to optimize processes and performance.
• Conduct client presentations and webinars to promote Gymlib.
• Utilize various internal tools for effective management.

Requirements

• Master's degree in business or equivalent.
• 2 years of experience in client relations with B2B decision-makers.
• Excellent writing skills and attention to detail.
• Creative and proactive in improving processes.
• Strong team collaboration skills.
• Adaptable and comfortable in a dynamic environment.

Benefits

• Free access to a wide selection of sports and wellness clubs.
• Provided equipment including laptop and necessary tools.
• Health coverage with 50% reimbursement.
• Access to various leisure and travel benefits.
• Meal vouchers valued at €9.50 per day.
• 50% reimbursement of transport costs.
• Hybrid work model with remote work options.
• Weekly delivery of fresh seasonal fruits.