Customer Success Manager - Remote

Overview

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

In Short

• Own the ongoing client relationship for our top ECP customers.
• Partner with internal teams to ensure world-class experiences for our customers.
• Responsible for proactive communication and ownership of the commercial relationship.
• Own the client experience post-implementation.
• Monitor account health across a book of accounts.
• Hold QBRs with key stakeholders.
• Be a product expert and help customers use our product.
• Establish yourself as a trusted advisor.
• Ensure customers derive maximum value from their investment.
• Increase company revenue through upselling opportunities.

Requirements

• Exceptional communication skills.
• Ability to learn new technologies.
• Experience in customer relationship management.
• Strong project management skills.
• Experience in SaaS environments.

Benefits

• Opportunity to work in a fast-paced, high-growth environment.
• Ability to make a significant impact on customer success.
• Work with a leading software company in the senior living industry.