Customer Success Senior Associate - Labour and Human Rights Specialist - Remote

Overview

Ulula is a social enterprise that aims to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities around the world.

In Short

• Manage a portfolio of customer and partner relationships while maintaining a high level of satisfaction and engagement.
• Lead customer journey and coordinate projects to maximize value from Ulula’s solutions.
• Own regular communication with clients to share project progress and resolve issues.
• Facilitate supplier onboarding and solution deployment to drive adoption.
• Monitor operations to guarantee operational KPIs are met.
• Liaise between customers and internal teams to resolve challenges.
• Coordinate project reporting with the Product team if custom reporting is in scope.
• Build advocacy among customers and maintain strong relationships.
• Promote upsell of additional services when needed.
• Manage contract renewals successfully.

Requirements

• More than 7 years of successful customer management or consulting experience.
• Social science background with knowledge in supply chains and sustainability.
• Excellent communication skills in English and Spanish.
• Familiar with measuring project delivery success metrics.

Benefits

• Work from home allowances.
• Flexible working hours.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Learning and development opportunities.
• Annual performance bonus.
• Hybrid work organization.